FREQUENTLY ASKED QUESTIONS

Which forms of payment do you accept?
May I charge my order to an  Office Account?
Can I cancel my order?
I canceled my order but I haven't received a credit yet. How long do credits take?
What is your Corporate Apparel Return Policy?
What is your Business Card Return Policy?
What is your Return Policy. May I return an item that is damaged or defective?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?
What happens if my check is returned due to insufficient funds?


SHOPPING FAQs

Which credit cards do you accept?
You may pay for your order with cash, check or credit card. Visa, Mastercard, Discover and American Express are accepted.  All website orders are placed thru our Multi-Layered Secure Website Orders Processing Software for security purposes. Furthermore, we process the actual charge through our PayPal account, offering you even more security.  The payee on your charge statement will show as HYS Marketing Products. Orders which are paid by check will not be processed until we have received your payment. (Please note: Because we cannot pre-determine the shipping charges on many orders, you may be billed for an estimated shipping charge. An additional invoice or refund may be sent to you once the actual shipping charges are known.)  Back to Top

Can I charge my order to an Office Account?
All orders must be paid directly to HYS Marketing Products, LLC by the purchaser.

Can I cancel my Order?
We will do our best to assist you, but it may not be possible to cancel your order. These items are custom and are usually produced quickly. Contact our customer service department immediately at 262-820-9601. Cancellation charges may apply. Orders for stock product may be cancelled prior to shipment but you may be subject to a nominal re-stocking charge. Back to Top

I cancelled my order but I haven't received a credit yet. How long do credits take?
When we agree to credit your order, we will either submit a request for credit or issue you a check; however, it may take 7-10 business days for your account to actually be credited or the check to be mailed. If we process a credit to your credit card you should see the credit on your next credit card statement or the following one, depending on where you are in your billing cycle. If the credit does not appear on your next statement, after one billing period, email our customer service department and we will follow-up. Back to Top

What is your Corporate Apparel Return Policy?
• Returned merchandise must be authorized by HYS Marketing Products, LLC and submitted within 10 days of receipt of delivery; unwashed and unworn. Customer is responsible for return freight costs.
• A pre-authorized return goods number is needed and must accompany any merchandise returned.
• Merchandise returned without our authorization will be refused, and the carrier will charge you freight in both directions.
• A 25% restocking fee will be applied to all authorized returns other than those deemed defective or incorrectly supplied.
• In most cases, if the customer has ordered an incorrect size, HYS Marketing Products, LLC will authorize a return for the same product in a different size; unless the size needed is not available then a credit will be issued towards a different style.
• Unless defective, incorrectly supplied or exchanged for a different size; most merchandise is non-returnable. Please check with customer service.  Back to Top

What is your Business Card Return Policy?

• Business Cards, being a totally custom product may not be returned. Please review the information provided on the website regarding color reproduction.
• If you feel the cards you receive are not acceptable, you must contact us within 5 business days of receipt of the cards to inform us of the problem. We will review the reported problem and inform you of our decision. We will work with you to resolve the problem. If warranted, your cards will be reprinted, but no credit can be given.
• A pre-authorized return goods number is needed and must accompany any merchandise returned.
• Unless defective, business cards are non-returnable. Please check with customer service.  Back to Top
 

May I return other items that may be damaged or defective?
Under normal circumstances the answer is 'Yes", but we will need to review and approve or disapprove your request. Contact our customer service department at one of the following immediately at custsvc@hysmp.com or call 262-820-9601 toll free 888-712-6347.  Back to Top

Merchandise returned without our authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the instructions. In the case of damaged shipments. Do not destroy or discard original packing until instructed to do so! Most carriers must view the package 'exactly as received' before they will authorize payment for the claim. The value of any missing accessories will be deducted from the credit amount of a return.

 

We inspect all items prior to shipment. Unless damaged in shipment, merchandise is not returnable. Certain merchandise may also require manufacturer service before return is allowed. Back to Top

What happens if the item I ordered is not available?
We do our best to ship products on or before the estimated shipment date. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

  • Offer an ALTERNATE selection. BACKORDER the item(s) and provide an estimated delivery date.
  • You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
  • CANCEL your order.

On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
WI state sales tax is applied when your order is shipped to a Wisconsin address. Back to Top

SHIPPING FAQs

How long will it take to receive my order?
Custom Orders for Signs, Promotional or Stationery Products require lead-time to produce. After that and for in-stock products, we ship the majority of orders via FedEx ground. In-transit time, after shipment, is 2-7 days. To save on your shipping charges, large orders may be shipped via common carrier (trucking company) and may take longer to arrive. Back to Top

Can I have an order shipped to my P.O. Box?
No. The majority of our merchandise is shipped via FEDEX or UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and arrive at the Checkout screen, simply enter the Ship To address in the right hand column, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
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How are shipping charges calculated?
We ship all product "F.O.B. shipping point" and the shipping charges will vary according to product weight, package size, shipping point and destination. Because we do not warehouse the majority of our products, your order may be shipped directly from one of our authorized suppliers across the country. The individual suppliers ultimately determine the proper method of product shipment. Therefore, we are not able to reduce those shipping charges for any reason.
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What happens if my check is returned due to insufficient funds?
If your check is returned due to "insufficient funds" in your account, we are charged a fee by our bank. You will be charged all related bank fees, plus $30.00. This can amount to $60.00 or more, so please be cautious when paying by check. 
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© Copyright 2019 - HYS Marketing Products, LLC

Please note: Although we make every attempt to control the accuracy of the information and because most of the pricing on our website is

controlled by our suppliers, pricing and specifications shown are subject to change or correction at time of order placement.

If there are inaccuracies, we will notify you as soon as possible. We apologize in advance for any problems this may cause.

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