ARTWORK & DESIGN REQUIREMENTS           (Click Here to view Photo Requirements)

SUBMITTING YOUR ARTWORK / DESIGN FILES (Up to 2 gigabytes via eMail)

Click here to send us files UP TO 2 GB  

For files up to 2 gigabytes you may email them as an attachment. Indicate your name in the Subject Line. If you have more than one file to upload, either archive them into one single file or upload one file at a time.

SUBMITTING YOUR ARTWORK / DESIGN FILES (LARGER than 2 gigabytes via Sendspace)

Go to http://www.sendspace.com which is a free online file transfer service. On the landing page you should see a form on the bottom left.

Select the file you wish to send us; multiple files should be “zipped” to ease transport. Enter a description of the file you’re uploading so our staff will recognize the file. Enter uploads@hysmp.com in the “Recipient’s email” box and your own email in the “Your Email" box.

If you’ve read and agree to the terms of service you can begin your upload. Upload time is directly related to the size of the file you’re uploading. This could vary from a few minutes to upwards of over an hour depending on the speed of your connection to the Internet.

Acceptable Software Formats

• .ai   -  Adobe Illustrator CS4 (must be saved as vector outlines)
• .eps -  EPS Files (must be saved as vector outlines)
• .psd -  Adobe Photoshop CS4 (300 dpi or greater (600 dpi suggested))
• .jpg  -  Jpeg Files  (300 dpi or greater (600 dpi suggested)

Acceptable Digital File Media

• CD ROM   • DVD   • USB Flash Card   • SD Card   • Email to uploads@hysmp.com

Submitting via Hardcopy   Artwork must be digitized to vector ready artwork or will incur a digitizing charge of $65.00 per hour. (These charges are in addition to any Production Setup charges) • Xerox copies, faxes and other types of non-camera ready and hard copy camera ready artwork will incur a digitizing charge.Please check with our Customer Service Department for more details.What if I don't have artwork? If you don't have artwork, it's not a problem. Sketch out or send us a file describing what you're looking for and we'll help you out. We will do simple typesetting of your name and message at no charge! If you have a specific font you wish to use, please let us know the full name of the font.

• If you can't find an acceptable electronic file that meets our requirements, you can probably ask the person who created your logo for a vector file and have it emailed to us. Sometimes when the files are large, our clients prefer to send us a disk. Please remember to ask them to use the requirements below.
• As a last resort, if you have "Camera Ready" artwork than can be scanned, you can send it to us.

• Camera Ready artwork means, black and white laser printed artwork of 1200 dpi or higher.

  The following artwork is not considered Camera Ready: Photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi (we recommend sending black and white 1200 dpi laser prints at 200% larger than actual size), photocopies, faxed art, letterhead, business cards, Web images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.

  Remember, artwork should never get in the way of doing a promotion. If you can't find art that meets our electronic submittal requirements, we can always assist. You will be charged for this service, at our reasonable rates. We'll tell you up front what the additional charges will be. Once we recreate your art, you won't have this charge again. A proof will be provided for you to review.

  What if I want a specific color match imprinted?  Most of our decoration methods offer the opportunity to closely match the imprint color to a specific requirement. Our customers who require specific matches provide us with a "PMS" color number for each special color in their artwork. PMS stands for Pantone Matching System ®. For more information on the Pantone Matching System click here. Please note that in most cases, on most imprint methods, there is a $45.00 charge per color for this service as inks need to be carefully blended to achieve a close match to your color. This charge is also applicable on reorders. If your logo is to be embroidered, we will select a thread which most closely matches your PMS color and you will have the opportunity to see this choice when you approve your "sew-out."   PMS COLOR MATCH CHART

  What graphic file type should I send you?  Acceptable Files in PC Formats - Art files must be created as Vector Graphics using Adobe Illustrator (up to Version CS4). CorelDraw or lesser versions. All CorelDraw (CDR) files Must Be saved as an AI file EPS (Adobe Illustrator, EPS, Curves.) All files must be saved as EPS and all text converted to outline. EPS format files provide superior reproduction quality allowing images to be resized with no loss of sharpness or detail.

  • Artwork with Text - We recommend that all text be converted to outlines when possible. If not, all fonts, font suitcases, printer fonts and screen fonts must be included in PC format with art and files that contain curved copy. Mac versions of the above software must have text converted to outline since our systems are PC-based and cannot use Mac fonts. Please note that the smallest text size that can be imprinted is typically around 6-8 pt. with some exceptions, for embroidery letter should be non-serif and at least 2/16" to 1/4" in height. It is often necessary to modify or drop text entirely for small imprint areas.
  • Single Color Artwork - We prefer Adobe Illustrator files, however we can use .jpg or .tiff files if their resolution is 600 dpi (dots per inch) or higher at the size of the imprint area. The logo should be in black on a white background. Web images are 72 dpi and are not acceptable. If your item is to be embroidered, we may be able to use a web graphic.
  • Multiple Color Artwork - Send only original, native vector, EPS files.  PC files such as DOC, EXE, PCX, PPT, P65, or XLS are not acceptable. These file formats are generally low resolution-- only suitable for viewing on-screen-- not for printing and cannot be appropriately modified.  Do not attempt to save these files to an acceptable format.  We cannot guarantee files sent from Mac platforms or any other than our preferred file formats or acceptable software will be usable.

  If you have any other questions, feel free to contact our art department and we'll walk you through it. Remember, it might be a bit of a hassle now, but once we have it on file, you'll never have to deal with it again.

  Cancellation/Refund/Return Policy  Being that promotional items are customized to your needs, it is hard for us to cancel an order that has already been printed or is in production.  Our requirements for cancellations are 24 hours after an order is placed.  If your order was a RUSH order, it is possible that we may have already started on it depending on the time of day you placed your order.  If this is the case, you may be charged artwork, setup and any other fees that may have been incurred during the process of having your order in production.  There are NO refunds on items that have already been printed.  There are NO exceptions to this rule.  Please be sure to check your artwork carefully.  Returns that are made to us due to error on our part must be returned before order is replaced.  If items are not returned within a 10-day period, you will be responsible for payment of items in full.  This also applies to any samples not returned.